Jerren.Thomas@gmail.com

1955 Shelman Trail Fort Worth, Texas 76112

682-557-9484

 

Objective: The purpose of this document is to obtain a position within your company that will challenge my skill set as well as give me the opportunity to increase my knowledge of your operations.

 

Technical Expertise: P2K Premiere ASI BOF EBA AOPS Service Desk DMT CIS CTMS TSS UBP SVIEW ATS Database Systems Windows 95/98/2000/XP Java Macros Office 2000 GUI applications 10 key 45 WPM

 

QUE Control: offline escalation group responsible for analyzing researching and routing in depth technical problems unresolved by frontline support, trending of local network issues, communicating with local exchange carriers for caller id updates resolving out of sync issues handling special projects not handled by general care

 

XPO LOGISTICS: Fort Worth Texas 2015-current

Material Handler: Testing synchronization qualification Flash Data R RF scanning software updates for Motorola HTC I phone Samsung Blackberry and Android devices 

 

AMERICAN SPECIALTY HEALTH CONTRACT: South Lake Texas 2014-2015

Customer Service Representative: responsible for account maintenance claims processing and enrollment of Medicare customers

 

AEGIS CONTRACT: Irving Texas 2013-2014

Medical Billing and Enrollment: medical insurance customer service maintaining account information providing benefit information processing medical claims answering pharmaceutical inquiries

 

CORNERSTONE STAFFING: Fort Worth Texas 2011-2013

Warehouse Associate: General labor Order Selector Picking Packing Stacking pallets utilizing RF scanner

 

Sprint/Nextel: Fort Worth Texas 2000-2011

Customer Service Representative: responding to customer inquiries by providing information or delegating requests to appropriate departments.

 

Retention Specialist: utilizing problem solving skills and selling techniques in order to reduce churn produced by customers unsatisfied with their services.

 

Technical Support Specialist: evaluates and prioritizes incoming telephone, voice mail, email and in -person requests for assistance with hardware, software, networking, customer service and other computer/wireless-related technologies.

 

Implementation Specialist: single point of contact for a specific group of corporate/government customers resolves specific billing account maintenance

 

Winn Dixie:  Melbourne Florida Arlington Texas 1994-2000

Dairy/Frozen Food Manager: Proper handling, rotation, and storage of dairy and/or frozen products. Preparation of operating statements in regards to waste, labor, productivity, and profit impacts.

 

Assistant Store Manager: Responsible for managing office operations, recruiting, scheduling, mentoring and motivation of Grocery Team members while maximizing productivity and efficiency, maintaining a safe clean and well organized shopping environment.

 

Meat Cutter: Cutting and preparing all varieties and cuts of meat, including the safe operation of tools

 

Edward Blank & Associates: Arlington Texas 1999-2001

Sales Representative, Coach: Direction and instruction of sales floor operations. Identifying sales goals and providing plans to achieve organizational objectives through the deployment of appropriate resources, while at the same time working within the contact of the organization.

 

 Education: EAU GALLIE High School (Drum Line Captain) Brevard Community College (general studies)